Claims:

In the unfortunate event of a loss, we understand that you need an efficient claims service. If you are involved in an accident or loss, please use the contact details below.
Alternatively you can contact your insurers directly and a claims contact line is available in your policy booklet

Vehicle Insurance Claims

What to do in the unfortunate event of being involved in an Accident/Theft:

You will need to phone us on 028 9442 2880 during office hours (Mon to Fri 9am to 5.30pm)
Outside office hours Crash Services will assist you with your claim on 0500 272747. www.crashservices.com

When you call us to report an Accident we will need the following information:

Note the registration numbers of the vehicles involved.
Note the name of the Insurance Company insuring any vehicle(s) involved.
Ask for the Names and Address of other people involved and any witnesses.
Make a sketch plan of the scene of the Accident and record in writing the circumstances which caused the Accident
Do not admit responsibility or sign any statement to this effect or negotiate the settlement of any claim.

You must give the following information at the scene of the accident:

Your Name and Address.
The Name and Address of the vehicle owner (if not yourself)
The registration number of your vehicle and Insurance details.
If Police are at the scene of the Accident provide Insurance details to the Police. If no Police is present, to anyone who was involved in or affected by the Accident - In any other case the information must be given, if requested, to anyone who was present at the time of the Accident.
Where a person or persons are injured, the Accident must be reported at the scene of the Accident, or at the nearest convenient Police station.

Property Claims

Who To Contact In The Event Of A Property Claim: If you need to advise us of a home/let property insurance claim, just call on 028 9442 2880 during office hours (Mon to Fri 9.00am to 5.30pm) Outside office hours telephone Claims Solutions 24 on 028 9084 7478. www.claimsolutionsni.com

Alternatively you can contact the insurers directly on the following numbers:
Allianz - 0845 2064684
Aviva - 0800 012345
Axa - 0845 3990400
Legal & General - 0800 4089103
Zurich - 084506010869

You will be asked to provide details of your loss.
You will need to obtain an estimate for the repairs or replacements required.
The insurers may need to send a representative to your home to inspect the damage on their behalf; this depends on the extent of the damage.
Please note that you must not proceed with repairs (other than emergency repairs to limit any damage) without the insurer's approval.
Please do not dispose of any damaged articles before the insurers have had an opportunity of examining them, or without their approval.
You should report any losses involving theft or malicious damage to the Police immediately